Privacy Policy

TLC Therapy Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, or communicate with us online.

1. Information We Collect

When you use our services, we may collect:

• Personal Information: Name, address, phone number, email, date of birth, insurance information, payment details.

• Health Information: Information you share with your therapist or provide through intake forms, assessments, or treatment records.

• Technical Information: IP address, browser type, device information, and usage data when visiting our website.

2. How We Use Your Information

We use your information to:

• Provide therapy and related services.

• Schedule appointments and manage billing.

• Communicate with you securely.

• Comply with legal, ethical, and regulatory requirements (including HIPAA).

• Improve our website and services.

3. Confidentiality & HIPAA Compliance

As a healthcare provider, we follow the Health Insurance Portability and Accountability Act (HIPAA). This means:

• Your health information is kept confidential.

• We do not share your personal or health information without your written consent, unless required by law (such as mandatory reporting, emergencies, or court orders).

• All electronic communications and records are stored securely using HIPAA-compliant systems.

4. Artificial Intelligence (AI) Use

We may use artificial intelligence (AI) tools in limited ways to support our practice, such as:

• Drafting educational content, resources, or wellness materials.

• Assisting with administrative tasks like scheduling or website management.

• Analyzing de-identified, non-clinical data (data that cannot be linked back to you) to improve services.

• Your personal or health information is never shared with AI tools for clinical decision-making without your explicit consent.

• AI is not a replacement for therapy. All clinical decisions and treatment are made by licensed professionals.

• Any use of AI is reviewed to ensure compliance with HIPAA and professional ethics.

5. Sharing of Information

We may share your information only in the following situations:

• With your written authorization.

• For treatment purposes, such as coordination with another healthcare provider.

• For payment and insurance processing.

• When required by law or regulation (e.g., suspected abuse, danger to self or others).

We will never sell or rent your personal information to third parties.

6. Data Security

We use encryption, secure servers, and HIPAA-compliant platforms to protect your information. While no system is 100% secure, we take all reasonable steps to ensure confidentiality and security.

7. Your Rights

You have the right to:

• Access and request a copy of your records.

• Request corrections to your health information.

• Request limits on how your information is shared.

• Revoke your consent for information sharing at any time (with certain legal exceptions).

8. Cookies & Website Tracking

Our website may use cookies to improve user experience. You can disable cookies in your browser settings.

9. Third-Party Services

If we use third-party tools (such as scheduling, billing, or video conferencing platforms), they must also comply with HIPAA and data privacy regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

TLC Therapy Solutions
805 N Prospect Ave. Suite A
Champaign, IL 61820
Email: tlctherapysolutions@gmail.commin